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Privacy Policy

This Privacy Policy explains how IST Power Ltd ("we", "us", "our") collects, uses, and protects personal data when you visit our website. We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018. iST Power Ltd acts as the Data Controller for the personal data collected via this website.

1. What Data We Collect

We may collect the following personal data through our website:

  • Name

  • Email address

  • Phone number

  • Company name (if provided)

  • Any information you submit via contact forms

  • Technical data (IP address, browser type, device information)

2. How We Collect Your Data

We collect data when you:

  • Fill in contact forms

  • Contact us via email or phone

  • Request information about our services

  • Use or browse our website

  • We may also collect limited technical data automatically.

​3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries

  • Provide information about our services

  • Manage business relationships

  • Improve our website and user experience

  • Maintain security and prevent fraud

4. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Legitimate interests – responding to enquiries and improving services

  • Contractual necessity – where processing is required to provide services

  • Legal obligation – where required by law

  • Consent – for marketing communications (where applicable)

5. Data Sharing

We do not sell your personal data.

We may share your data with:

  • IT service providers (e.g. website hosting, email services)

  • Professional advisers (if required)

  • Authorities where required by law

All third parties are required to respect the security of your data.

6. Data Retention

We only retain personal data for as long as necessary:

  • Enquiries: typically, up to 12–24 months

  • Ongoing business relationships: for the duration of the relationship

  • Legal/financial records: as required by law

7. How We Protect Your Data

We use appropriate security measures, including:

  • Secure servers and systems

  • Access controls and passwords

  • Firewalls and monitoring tools

8. Your Data Protection Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request transfer of your data

To exercise your rights, contact us using the details below.

We will respond within one month.

9. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files that websites store on your device (computer, phone, or tablet) when you visit. They remember certain information about your visit to help the website work better or provide a more personalized experience.

Why We Use Cookies

We use cookies for different purposes:

  • Essential Cookies – These are necessary for the website to function properly. For example, they help you stay logged in or keep your session secure.

  • Analytics Cookies – These help us understand how people use our website (like which pages are most visited or how long visitors stay). This information helps us improve the website and make it easier to use.

  • Optional/Preference Cookies – Sometimes cookies remember your choices, like language preference or cookie consent settings.

You can manage or delete cookies at any time through your browser settings. Analytics or preference cookies are only set if you give your consent.

10. Third-Party Links

Our website may contain links to other websites.
We are not responsible for their privacy policies or content.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.

​​​​​​​​​​12. Contact Us

If you have any questions or wish to exercise your rights, please contact:

Email: David.w@istpower.com

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